Privacy Policy
Last Updated: September 24, 2026
SUN MEDISYS INC ("Sun Medisys", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with our website, sunmedisys.com, or submit an enquiry through our website.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
1. Overview
Sun Medisys is a manufacturer and supplier of physiotherapy and rehabilitation equipment and also undertakes product development, research and development, and manufacturing-related projects.
We may collect personal and business information when you contact us, request information about our products, request a quotation, enquire about becoming a distributor, or otherwise communicate with us through our website.
We collect and use this information only for legitimate business purposes, including responding to enquiries, providing information about our products and services, processing business requests, and improving our website and services.
2. Information We Collect
The information we collect depends on how you interact with our website.
2.1 Information You Provide
When you submit an enquiry or contact form, we may collect:
- Full name
- Country
- Phone number or WhatsApp number
- Work email address
- Product of interest
- Additional information or comments that you choose to provide
2.2 Custom Quote Information
When you request a custom quotation or enquire about a custom product or project, we may additionally collect business and project-related information, which may include:
- Company name and details
- Company registration number
- Registration certificates or documents
- Company website
- Company email address
- Product or project requirements
- Other information necessary to understand and evaluate your enquiry
2.3 Distributor Enquiries
If you enquire about becoming a Sun Medisys distributor, we may collect information including:
- Company registration details
- Registration certificates or documents
- Phone number
- Alternate phone number
- Area or region of business presence
- Company and business information
- Other information voluntarily provided as part of the distributor enquiry
2.4 Information Collected Automatically
When you visit our website, certain information may be collected automatically through analytics and similar technologies. This may include information such as:
This information is primarily used to understand website usage, improve website performance, and improve the overall user experience.
- IP address
- Browser and device information
- Pages visited
- Website interaction and usage information
- Approximate geographic information
- Referring website or source
- Date and time of website visits
3. How We Use Your Information
We may use the information we collect for the following purposes:
- To respond to enquiries and requests submitted through our website
- To provide information about our products and services
- To understand your product or equipment requirements
- To prepare and provide quotations
- To evaluate custom product, R&D, or manufacturing enquiries
- To process distributor and business partnership enquiries
- To provide customer support and after-sales assistance
- To respond to service or warranty-related requests
- To communicate with you regarding your enquiry
- To improve our website, products, services, and customer experience
- To understand website traffic and usage through analytics
- To comply with applicable legal and regulatory requirements
- To protect the security and integrity of our website and business
We will not use personal information for purposes that are unrelated to the reason for which it was collected without appropriate notice or legal basis.
4. How We Share Your Information
We do not sell your personal information.
Information submitted through our website may be accessed by authorized personnel within Sun Medisys who require the information to perform their business responsibilities. This may include:
- Sun Medisys management
- Sales personnel
- Customer support personnel
We may also share information with third-party service providers where reasonably necessary to operate our website, communicate with you, provide services, process enquiries, or maintain our business systems.
We may disclose information where required by applicable law, regulation, legal process, or a valid request from a government or regulatory authority.
We do not authorize third parties to use your personal information for purposes unrelated to the services or business activities for which the information was provided.
5. Cookies & Analytics
Our website may use cookies and similar technologies to support website functionality, understand website usage, and improve our services.
We use Google Analytics 4 (GA4) to understand how visitors interact with our website. Analytics information may include information about website visits, pages viewed, device and browser information, approximate geographic information, and other usage data.
Analytics information helps us understand website performance and improve the website and user experience. You can control or disable cookies through the settings of your web browser. Disabling certain cookies may affect some website functionality.
Our website may also contain links or integrations with third-party services, including WhatsApp and external websites. These third parties may have their own privacy and cookie policies, which are separate from this Privacy Policy.
6. Data Security
We take reasonable technical and organizational measures to protect the personal and business information submitted through our website from unauthorized access, misuse, alteration, disclosure, or loss.
Website enquiry information is stored using our business systems, including Supabase, and access is restricted to authorized Sun Medisys personnel based on their business responsibilities.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable measures to protect information, we cannot guarantee absolute security of information transmitted through the internet.
7. Data Retention
We retain personal and business information for as long as reasonably necessary for the purposes for which it was collected, including:
- Responding to enquiries
- Providing quotations and business services
- Managing customer and distributor relationships
- Providing support and after-sales services
- Maintaining appropriate business records
- Complying with legal, regulatory, accounting, or other applicable obligations
- Resolving disputes or enforcing agreements
The length of time information is retained may vary depending on the nature of the information and the purpose for which it was collected.
When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and business requirements.
8. Your Rights & Choices
Depending on applicable law, you may have rights regarding the personal information we hold about you. These may include the right to:
- Request information about the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise questions or concerns regarding the handling of your personal information
To exercise a privacy-related right or make a request, you can contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing certain requests.
9. Third-Party Links
Our website may contain links to third-party websites, platforms, or services, including WhatsApp and other external websites.
These third-party websites operate independently from Sun Medisys and may have their own privacy policies, terms, and practices.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or applicable legal and regulatory requirements.
When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to periodically review this page to remain informed about how we handle personal information.
11. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way Sun Medisys handles your information, you can contact us at: