Shipping & Delivery Policy
Last Updated: September 24, 2026
This Shipping & Delivery Policy explains the general terms applicable to the processing, shipping, and delivery of products purchased from SUN MEDISYS INC.
1. Order Confirmation
Orders are considered confirmed only after the required payment has been received against a valid Proforma Invoice.
For standard orders, 100% payment is required before the order is processed.
For special cases and larger quantity orders, Sun Medisys may, at its discretion, accept a 50% advance payment to process the order. The remaining 50% must be paid before the order is shipped.
An enquiry, quotation, or Proforma Invoice does not by itself constitute a confirmed order until the applicable payment requirements have been fulfilled.
2. Order Processing
Once the required payment has been received, the order will be processed based on product availability and the requirements of the order.
Delivery timelines may vary depending on product availability, order quantity, production requirements, destination, shipping method, and other factors.
Orders are usually delivered within 4–6 weeks. Larger or customized orders may require additional production time, and the estimated delivery timeline may be adjusted accordingly.
Any delivery timeline provided by Sun Medisys is an estimate and may be subject to change due to circumstances beyond our reasonable control.
3. Domestic Shipping
Shipping charges are not included in the quoted product prices for domestic buyers, unless specifically stated otherwise in the quotation.
Shipping charges are determined based on factors such as order quantity, shipment size, destination, and shipping method.
The applicable shipping charges will be communicated to the customer and are payable by the customer.
Sun Medisys may use an appropriate courier, transport, or logistics provider depending on the nature and destination of the shipment.
4. International Shipping
For international orders, Sun Medisys may provide quotations with or without shipping charges, depending on the order and agreed commercial terms.
International shipments may be subject to additional costs, including:
- Customs duties
- Import taxes
- Customs clearance charges
- Local handling charges
- Other charges imposed by the destination country or freight provider
Such charges may be included in the quotation where specifically agreed, handled by the freight provider, or payable directly by the customer, depending on the agreed shipping terms.
The customer is responsible for any applicable charges that are not included in the agreed quotation.
5. Delivery
Delivery timelines depend on product availability, production requirements, destination, shipping method, and other circumstances.
While Sun Medisys makes reasonable efforts to dispatch and deliver orders within the estimated timeframe, delivery dates are not guaranteed unless specifically agreed in writing.
Delays may occur due to circumstances including transportation issues, weather conditions, customs procedures, regulatory requirements, logistical disruptions, or other circumstances beyond the reasonable control of Sun Medisys.
6. Damaged Shipments
Customers are advised to inspect the package and product upon delivery, where reasonably possible.
If a product appears to have been damaged during transportation, the customer should notify Sun Medisys or the applicable distributor as soon as reasonably possible after receiving the shipment and provide relevant photographs, videos, packaging details, and other information requested by our team.
Where required, Sun Medisys may review the shipment and the reported damage before determining the appropriate course of action.
Depending on the circumstances and verification of the issue, Sun Medisys may arrange for repair, replacement, or another appropriate resolution.
Customers should retain the original packaging and shipment-related documentation until the matter has been reviewed and resolved.
7. Returns and Faulty Products
Sun Medisys generally does not accept returns of products once sold and delivered.
If a customer reports a fault with a machine, the issue will first be reviewed and verified by the Sun Medisys service team.
Where a genuine product fault is confirmed, Sun Medisys may, depending on the nature of the issue:
- Repair the machine or affected component; or
- Provide a replacement working unit or component and arrange retrieval of the faulty unit, where applicable.
Any repair or replacement is subject to inspection and verification by Sun Medisys and the applicable warranty or service terms.
A request for return, replacement, or refund does not automatically qualify for approval.
8. Orders Purchased Through Authorized Distributors
For products purchased through an authorized Sun Medisys distributor, shipping, delivery, and related commercial arrangements may be handled by the respective distributor.
Customers who purchase through a distributor should contact the distributor directly regarding delivery status, shipping arrangements, or other order-related matters.
The applicable terms agreed between the customer and the distributor may apply to the transaction.
9. Changes to Orders
Once an order has been confirmed and processing or production has started, changes or cancellations may not be possible or may be subject to applicable costs.
Customers should contact Sun Medisys as soon as possible if they need to request a change to a confirmed order.
Any such request will be reviewed based on the stage of order processing, product availability, production status, and other applicable circumstances.