Warranty & Service Policy
Last Updated: September 24, 2026
SUN MEDISYS INC provides warranty and after-sales service for products purchased directly from Sun Medisys or through our authorized distributors.
1. Warranty Period
Most Sun Medisys products are covered by a 1-year warranty from the date of purchase.
The applicable warranty period may vary for certain products. The warranty period applicable to a specific product will be determined by the product documentation, invoice, warranty card, or other applicable purchase documents.
The warranty covers manufacturing defects and internal faults occurring under normal and intended use of the product.
2. Warranty Coverage
The warranty generally covers the main machine and its internal components, including, where applicable:
- Circuit boards
- Switches
- LEDs
- LCD/display components
- Other internal components affected by manufacturing defects or internal faults
All warranty claims are subject to inspection and verification.
3. Items Not Covered Under Warranty
The warranty does not cover accessories and consumable items, including but not limited to:
- Electrodes
- Applicators
- Probes and transducers
- Main cables
- Connecting wires
- Batteries
- Gels
- Carry bags
- Enclosures and other accessories
The warranty also does not cover damage or faults resulting from misuse, accidental damage, improper handling, or use outside the intended purpose of the product.
4. Warranty Conditions
The warranty becomes void if:
- The machine has been opened by unauthorized personnel.
- The product has been repaired, modified, or tampered with by unauthorized personnel.
- The product has been serviced or modified without authorization from Sun Medisys.
- The serial number has been removed, altered, damaged, or is no longer identifiable.
Sun Medisys reserves the right to determine whether a warranty claim is covered after inspection of the product.
5. Warranty Claim Process
To submit a warranty claim, please follow these steps:
- Contact our support team through WhatsApp at +91 9811567982 or email us at sunmedisys@gmail.com.
- Provide your invoice or purchase details.
- Provide the product name/model and serial number.
- Describe the issue in detail and share relevant images or videos of the product or issue.
- Our service team will assess the issue and advise you on the next steps.
Additional information may be requested where necessary to assess the warranty claim.
6. Warranty Repairs
Purchases Made Directly from Sun Medisys
If the product was purchased directly from Sun Medisys and is eligible for warranty service, the customer will be required to send the machine to our facility for inspection and repair.
The cost of sending the machine to Sun Medisys will be borne by the customer. Return shipping after completion of the warranty repair will be borne by Sun Medisys, subject to the applicable warranty conditions.
Purchases Made Through Authorized Distributors
If the product was purchased through an authorized Sun Medisys distributor, the warranty claim and related warranty service will be handled through the respective distributor.
Customers should contact the distributor from whom the product was purchased for warranty assistance.
7. Repair and Replacement
Warranty claims are subject to inspection and verification by Sun Medisys or the applicable authorized distributor.
Where a warranty claim is accepted, the product or affected component may be repaired or replaced based on the nature of the issue and the applicable warranty terms.
A warranty claim does not automatically entitle the customer to a replacement or exchange.
8. Post-Warranty Service
Products outside the applicable warranty period may still be eligible for service or repair, subject to availability of parts, technical feasibility, and applicable service charges.
Post-warranty repair costs will be determined after inspection of the product.
Where technically feasible and subject to availability of parts, repair services may be provided for products for up to 5 years from the date of purchase.