Find answers to some of the most common questions about Sun Medisys products, orders, warranty, shipping, service, distribution, and custom product development.
General
What does Sun Medisys manufacture?
Sun Medisys manufactures physiotherapy and rehabilitation equipment, including devices for TENS therapy, ultrasound therapy, laser therapy, traction, interferential therapy, shockwave therapy, and other physiotherapy applications.
You can explore our complete range on the Products page.
Are SunMed & Sun Medisys the same brand?
Yes, the Sun Medisys Inc logo features the wordmark Sun Med (or “SunMed”, “Sunmed”) with the logo mark of 12 incremental dots between the words Sun & Med and represents the brand Sun Medisys Inc.
Where is Sun Medisys located?
Sun Medisys is based in Rohini, New Delhi, India. You can find us on Google Maps as well.
Do you sell products directly to customers?
Yes. Products can be purchased directly from Sun Medisys through our website as well as by contacting us. We also work with authorized distributors in different markets. You can find our contact details and enquiry options on our Contact Us page.
Do you supply products outside India?
Yes. Sun Medisys serves customers and business partners in India and international markets. International orders are subject to applicable shipping, customs, and commercial terms.
For more information, see our Shipping & Delivery Policy.
Products
How can I find the right product for my requirements?
The right equipment depends on the intended application, treatment requirements, features, and clinical setup.
You can explore our Products section and individual product categories to compare available equipment. If you need assistance, you can also contact our team.
Where can I find product specifications?
Product specifications, features, and other available information are provided on the respective product pages.
You can browse our Products section to find detailed information about individual products.
Can I request a product demonstration?
Product demonstrations may be available depending on the product, location, and other circumstances.
Please contact our team to discuss your requirements and availability.
Are accessories and replacement parts available?
Accessories and replacement components may be available for our products, subject to product compatibility and availability.
Please contact our support team with the product name and required accessory or component.
Do you accept custom product requirements?
Yes. Sun Medisys can discuss custom product development, electronics, embedded systems, product prototyping, and other requirements depending on the project.
You can submit your requirements through our Get a Custom Quote enquiry form.
Purchasing & Orders
How can I purchase a Sun Medisys product?
You can purchase products directly from Sun Medisys or through an authorized distributor.
To enquire about a product, pricing, availability, or bulk requirements, you can request a quotation.
How can I request a quotation?
You can submit an enquiry through our Get a Custom Quote form or contact our sales team directly.
Please provide the product you are interested in and any relevant quantity or technical requirements.
When is an order considered confirmed?
For standard orders, an order is considered confirmed after 100% payment has been received against the applicable Proforma Invoice.
For special cases and larger quantity orders, Sun Medisys may accept a 50% advance payment to process the order. The remaining 50% must be paid before shipment.
For complete information, see our Shipping & Delivery Policy.
How long does an order take to be delivered?
Orders are usually delivered within 4–6 weeks, depending on product availability, order quantity, production requirements, destination, shipping method, and other factors.
Larger or customized orders may require additional production time.
For more information, see our Shipping & Delivery Policy.
Do you accept bulk orders?
Yes. Sun Medisys accepts bulk and larger quantity orders. Delivery timelines and commercial terms may vary depending on the quantity and production requirements.
For larger requirements, contact our sales team with the product names and required quantities.
Can I modify or cancel an order after confirmation?
Once an order has been confirmed and processing or production has started, changes or cancellations may not be possible or may be subject to applicable costs.
Please contact us as soon as possible if you need to make a change to a confirmed order.
Shipping & Delivery
Do you ship across India?
Yes. We can arrange delivery across India using variety of shipping services including DTDC, TrackOn, Bluedart, shiprocket etc.
Shipping charges are generally not included in the quoted product price for domestic buyers and are payable by the customer.
For complete details, see our Shipping & Delivery Policy.
Do you ship internationally?
Yes. International shipping can be arranged depending on the destination and order requirements.
International quotations may be provided with or without shipping charges depending on the agreed commercial terms.
See our Shipping & Delivery Policy for more information.
Who pays customs duties and taxes for international orders?
Customs duties, import taxes, clearance charges, and other destination-specific charges may apply to international shipments.
Depending on the agreed shipping terms, these charges may be included in the quotation, handled by the freight provider, or payable directly by the customer.
What should I do if my shipment arrives damaged?
Please contact Sun Medisys or the applicable distributor as soon as reasonably possible after receiving the shipment.
You may be asked to provide photographs, videos, packaging details, and other information so that the reported damage can be reviewed.
The appropriate resolution, including repair or replacement where applicable, will be determined after verification.
For complete details, please refer to our Shipping & Delivery Policy.
Warranty & Service
What is the warranty period for Sun Medisys products?
Most Sun Medisys products are covered by a 1-year warranty from the date of purchase.
The applicable warranty period may vary for certain products and will be determined by the relevant product documentation, invoice, or warranty terms.
See our Warranty & Service Policy for complete warranty terms.
What does the warranty cover?
The warranty generally covers manufacturing defects and internal faults occurring under normal and intended use.
All warranty claims are subject to inspection and verification.
For complete details, see our Warranty & Service Policy.
Are accessories covered under warranty?
Accessories and consumable items such as electrodes, applicators, probes, transducers, main cables, connecting wires, batteries, gels, and other accessories are generally not covered under the product warranty.
See our Warranty & Service Policy for the complete list of warranty conditions.
When does the warranty become void?
The warranty may become void if the machine has been opened, repaired, modified, or tampered with by unauthorized personnel.
The warranty may also be affected if the product's serial number has been removed, altered, damaged, or is no longer identifiable.
For complete warranty conditions, see our Warranty & Service Policy.
How do I make a warranty claim?
Contact our support team through:
WhatsApp: +91 9811567982
Email: sunmedisys@gmail.com
Please provide your invoice or purchase details, product name/model, serial number, a description of the issue, and relevant images or videos.
Our service team will assess the issue and advise you on the next steps.
For the complete process, visit our Warranty & Service Policy.
What happens if I purchased my product through a distributor?
If you purchased the product through an authorized Sun Medisys distributor, you should contact the distributor from whom you purchased the product for warranty assistance and repairs.
For more information, see our Warranty & Service Policy.
Do you provide service after the warranty expires?
Yes. Products outside the applicable warranty period may still be eligible for service or repair, subject to availability of parts, technical feasibility, and applicable service charges.
Where technically feasible and subject to parts availability, repair services may be provided for products for up to 5 years from the date of purchase.
See our Warranty & Service Policy for more information.
Distributors
How can I become a Sun Medisys distributor?
Businesses interested in distributing Sun Medisys products can submit their details through our Become a Distributor enquiry form.
We may request company registration details, business information, market coverage, and other relevant documents.
What information is required to become a distributor?
We may request information such as your company details, registration information, registration documents, website, contact details, and information about your business presence and market coverage.
You can submit these details through our Become a Distributor enquiry form.
Do you offer distribution opportunities outside India?
Distribution opportunities may be available depending on the market, territory, and existing distribution network.
If you are interested in representing Sun Medisys in your market, contact our team with your company and target market details.
Custom Product Development & R&D
Does Sun Medisys undertake custom product development?
Yes. We can discuss custom product development and related requirements depending on the scope and technical requirements of the project.
Our capabilities include electronics engineering, embedded development, product prototyping, and related product development requirements.
Can Sun Medisys help with electronics and embedded development?
Yes. We undertake projects involving electronics engineering, embedded development, product prototyping, and related product development requirements.
If you have a specific technical requirement, you can submit a Get a Custom Quote.
How can I discuss a custom product requirement?
You can submit a Get a Custom Quote enquiry through our website with details about your requirement.
Our team will review the information and contact you to discuss the project.